Category Archives: Thinking broad for quality of care

Series 1, episode 4 – Building systems to support health workers to deliver better care

There has been several pieces of work published recently on how health systems are failing and how they have to evolve and focus on quality of care, to adapt to changing needs and support Universal Health Coverage (UHC).

Last month, The Lancet Global Health Commission on High Quality Health Systems in the SDG Era published its report examining what a high-quality health system should look like. A study by the National Academies of Sciences, Engineering, and Medicine looks into the global impacts of poor-quality health care and recommends ways to improve quality while expanding UHC.

And a joint report by the World Health Organization (WHO), Organisation for Economic Co-operation and Development (OECD), and the World Bank Group details the economic and social costs of poor quality of care.

These publications look at the health system perspective. But Nigel Livesley, who works for the Network for Improving Quality of Care for Maternal, Newborn and Child Health suggests that to drive these system changes, we need to look at how things are done in health facilities and how quality of care can be and is improved there.

Here is why.

Series 1, episode 3 – Building trust between families and health care workers to care for sick and small newborns in India

What can anxious parents of small and sick newborns do to care for their baby, in a health facility? And how does their willingness to help go down with health workers?

Professor Arti Maria, Head of Neonatology at the Ram Manohar Lohia Hospital, in New Delhi, India has, for over a decade, been pioneering a family participatory care approach, to involve parents and relatives in caring for sick and small newborns. She tells us about the challenges, the impact on the experience of care, and how this approach has changed the power balance between providers and beneficiaries of care.


Series 1, episode 2 – Water and sanitation for a better experience of care in Malawi

Health facilities need to have access to water, sanitation, energy, as well as supplies of medicines and equipment to deliver quality care to women and newborns. These pre-requisites are a part of the World Health Organization’s standards for improving quality of maternal and newborn health in health facilities.

Natasha Mwenda, Manager of the Deliver Life project in Malawi, which is run by WaterAid and supported by the UK’s Department of International Development (DfID), explains how increased access to water, sanitation and hygiene impacts quality of care for mothers and newborns.


For more on the Quality of Care Network:

Series 1, episode 1- Introducing Quality Talks

Quality Talks is the podcast of the Network for Improving Quality of Care for Maternal, Newborn and Child Health. Quality Talks will bring you the stories of healthcare professionals who are experienced in running and managing quality of care initiatives, whether at a very small scale or country-wide. They will share their experiences on how they got started, how they are hoping to make a difference, and what they have learned along the way.

The first Quality Talks series focuses on ‘Thinking broad for quality of care’, with examples from Malawi and India.